Support

Questions about BallerFactory, a bug, or an idea? We read every message.

• In the game: Settings → Send feedback, or the Feedback button in the main menu. This also sends which screen you were on, which helps us find bugs.
• By email: support@rtnstudios.be. Mention your nickname if your question is about an online team.

Frequent questions

When are online matches played?

Every evening at 19:00 (Amsterdam time) one game week is played. Lineups and tactics lock 30 minutes before. Test leagues play faster.

How do I move my online teams to a new phone?

In Settings → Online account, create a recovery code and keep it safe, or link Sign in with Apple or Google. On the new phone, enter the code or sign in with the same account.

I bought something but it does not show.

Go to Settings → Restore purchases. If it still does not appear, email us with the date of the purchase.

Where are my career saves?

Career saves are stored on your device only. Deleting the app or clearing the browser data removes them.

How do I delete my account?

See Delete your account.