Privacy policy
Last updated: 2 October 2026
This policy explains what information the games of RTN Studios (currently BallerFactory), their apps and this website use, why, and what your choices are. They are made by RTN Studios ("we"), which is responsible for this information. Questions: support@rtnstudios.be.
In short: you play without giving your name or email. Career saves stay on your device. For online play we keep a random account, the nickname you choose and your teams. We do not sell data and show no advertising.
What we use and why
| Information | Why | Kept |
|---|---|---|
| Career saves | Your single-player games. Stored only on your device, never sent to us. | On your device until you delete them |
| Online account: a random account id and a sign-in key (we keep only a scrambled version of the key), and a recovery code if you create one (also only scrambled) | To recognise your device and keep your online teams | Until you delete your account |
| Profile: nickname, avatar colour, country (optional), and your online season results | Your manager name in online leagues. Other players can see your nickname, country, clubs and results | Until you delete your account |
| Online teams: club name, colours, your choices in the game (lineup, tactics, training, transfers) | To play the online leagues. Other managers in the league see your club and results | While you play; a team inactive for 4 weeks is removed |
| Sign in with Apple or Google (optional): the account identifier Apple or Google gives us for BallerFactory. We do not store your email or name from them | To open your account on a new phone | Until you delete your account |
| Purchases: which product, which store, transaction id and date. Payment details stay with Apple or Google | To give you what you bought and restore it | Until you delete your account. Apple and Google keep their own purchase records |
| Notifications (optional): your device's push token, phone type and your notification choices | To send match reminders, results and league news | Until you turn notifications off or delete your account |
| Feedback and reports: the message you send, an email address if you give one, and the screen, game mode, season and device type at that moment; names you report as offensive | To answer you, fix bugs and keep names in the game decent | Up to 12 months, or until you delete your account |
| Usage counts (can be switched off): how often something happened that day, such as "app opened" or "career started" | To see which parts of the game are used. These counts contain no account or device id and cannot be linked to you | Anonymous totals, kept |
| Crash reports (can be switched off): what went wrong, app version, device and browser type | To find and fix errors | At most 90 days at our crash-report provider |
| Technical data: your IP address when your device contacts our server | To deliver the game and limit abuse (for example too many tries of a recovery code) | Only briefly in memory, not stored with your account |
Legal bases
We use your information because it is needed to provide the game you asked for (online play, purchases, your profile), because of our legitimate interest in keeping the game working, fair and safe (crash reports, anonymous usage counts, moderation), with your consent where we ask for it (notifications, optional sign-in), and where the law requires it.
Who else receives information
We do not sell or rent your information. We use these service providers, who process it for us under contract:
- Railway: hosting of our server and database.
- Apple and Google: app stores, payments, Sign in with Apple / Google, and push notifications (Firebase Cloud Messaging).
- RevenueCat: checks in-app purchases with Apple and Google. It receives your random account id and your purchases.
- Sentry: crash reports, when switched on.
Some of these providers are located outside the European Economic Area. Where that is the case, transfers are covered by the European Commission's standard contractual clauses or an adequacy decision.
Your choices and rights
- Switch off usage counts and crash reports in Settings → Help improve BallerFactory, and notifications in Settings or your phone settings.
- Delete your account at any time in Settings → Online account, or as described on this page.
- You have the right to access, correct, delete or receive a copy of your information, to object to or restrict its use, and to withdraw consent. Email support@rtnstudios.be; we answer within one month.
- You can also complain to your data protection authority.
Children
BallerFactory is about youth football, but it is made for players aged 13 and older. Players do not need to give their name or email to play. If you are a parent and believe your child under 13 created an account, email us and we will delete it.
Security
Connections to our server are encrypted (HTTPS). Sign-in keys and recovery codes are stored only in scrambled (hashed) form.
Changes
When this policy changes, we update the date at the top. For important changes we tell you in the game.
Contact
RTN Studios
support@rtnstudios.be